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Issue severity * Critical: System is down or severe data integrity issues High: Severe loss of functionality or a campaign will not send Medium: Degraded performance or issue causing significant business impact Low: Question about Braze functionality or analytics

Question * <textarea name="ticket_issue" class="form-control" id="ticket_issue" required="required" data-toggle="popover" data-trigger="focus" data-placement="top" data-content="Include information helpful for investigation and troubleshooting, such as your platform, SDK version, REST API endpoints, links to segments or campaigns, relevant user IDs, and steps to reproduce your issue. " placeholder="Include information helpful for investigation and troubleshooting, such as your: - Plataforma - Versão do SDK - Endpoints da API REST, - Links para segmentos ou campanhas - IDs de usuário relevantes - Etapas para reproduzir seu problema "rows="7"></textarea>

In order to provide you with technical support or address service or technical problems, be aware that Braze may need to access your dashboard and data. Braze technical support hours of operation are from 9:00 am–5:00 pm GMT and 8:00 am–8:00 pm ET, Monday - Friday, excluding Braze recognized holidays. For issues logged outside of these hours, you should anticipate a response on the next business day.